Guest Profile Permissions

The guest profile has its own permission settings within each permission tier, so you can give different roles the right level of access to guest information. You'll find these when you edit a permission tier under Admin settings → General settings → Roles and permissions.

For how the guest profile works and what staff see, see the Supervisors → Guest Profiles and the → Instructors → Guest Profiles. This page covers how you control access to it.

My Guests vs All Guests

Every guest-profile capability is set across two columns:

• My Guests — guests the staff member is directly connected to (the guests in their own classes and lessons). Instructors are usually given access here.

• All Guests — every guest at the resort. This is usually reserved for supervisors, admins, and front-desk roles.

Use the All guests toggle at the top of the section to switch the All Guests column on for a tier. When it's off, the tier only has the My Guests level of access.

A tier's All Guests access can never exceed its My Guests access — if someone can see all guests' medical info, they can also see it for their own guests. flaik keeps this in step for you.

Access levels

• No access — the card is hidden.

• View — the card is visible but read-only.

• Edit — the staff member can view and change the information (only offered on capabilities that support editing).

Image placeholder — the Guest profile section of a permission tier

What you can control

• Medical — No access / View

• Contact and emergency contact details — No access / View / Edit

• Ability levels — No access / View / Edit

• POS Profile — No access / View

• Family — No access / View

• Notes — No access / View / Edit

• Lesson history — No access / View

• NPS score — No access / View

• Surveys — No access / View

• Guest experience — No access / View

• Bookings — No access / View

• Change history — No access / View

The Bookings capability applies at resorts with flaik Bookings enabled.