> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-hardware-specialists/scanners/troubleshooting/navigating-between-user-mode-and-administrative-mode.md).
# Navigating Between 'User Mode' and 'Administrative Mode'
All flaik Scanners are, by default, in User Mode (lockdown). User Mode is the restricted landing page of the device, with a blue background and three applications available to the user (flaik scanner, settings, and flaik.com browser). This is essentially a simplified version of the full Android offering.
Most device issues can be solved remotely by flaik, however, on occasion, an issue will occur that required the user to exit User Mode and enter "Administrative Mode" on the device in hand. These directions outline how to exit User Mode to Administrative Mode and then how to put the device back into User Mode upon completion.
{% hint style="danger" %}
Exiting lockdown should only be done when requested by someone at flaik, as many troubleshooting items can be done via remote control. The password to exit lockdown will be provided if flaik requests you follow these steps to troubleshoot a device issue.
{% endhint %}
## Steps to Exit User Mode (Lockdown) to Administrative Mode-
1\. Hold down the back arrow button which appears at the bottom of the screen until an "Actions" menu pops up on the screen.
{% hint style="info" %}
For **MC33 devices**, the screenshot outlined above is also relevant with the exception of finding the back arrow key on some devices. If the back arrow is not present on the bottom of the lockdown screen, utilize a finger swipe up from the bottom of the screen to access it.
{% endhint %}
2\. Click "Administrator" from the Actions menu
3\. Enter the Administrator Password provided by flaik and click "OK"
4\. The device has now exited User Mode lockdown and has landed within the MobiControl application in unrestricted administrative mode. The screen will look like the following. Click the circle button on the bottom of the page to close the Mobicontrol application and navigate around the device to troubleshoot as needed.
## Steps to Re-Enable User Mode-
1\. Once troubleshooting is complete and you are ready to put the device back into User Mode (blue lockdown screen), click on the MobiControl application.
2\. Once in the MobiControl application, hold down the back arrow at the bottom of the screen until the Actions menu pops up. Click on "User Mode" and the device will land back into User Mode (blue lockdown screen).
---
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