> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-hardware-specialists/scanners/troubleshooting/scanner-is-offline.md). # Scanner Is Offline If a flaik scanner is offline, that means that the device has lost its cellular or WIFI connections and is not able to communicate with a data network. If there is no connection to a valid data network, the scanner will not be able to communicate with the flaik system. If a device is offline, scanned data will store to the device until connectivity is reestablished, at which point the device will push the scanned data through to the system. Reference the flaik App "Status Screen" for feedback relating to class submission uploads. To get a device to reconnect to a cell network, ensure you are in an area where cellular connectivity is regularly available. If you can not get your device to connect to a cell network, you may connect to an available WIFI network. To connect to an available network, from the lockdown screen, select the "settings" icon, select "WIFI," ensure wifi toggle is set to active, select desired network, provide network key, wait for confirmation of connection. If no WIFI network is available and you are not able to get the scanner to acquire a cellular signal, please reach out to flaik for assistance or to procure the administrator mode password. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://knowledgebase.flaik.com/flaik-knowledge-base/for-hardware-specialists/scanners/troubleshooting/scanner-is-offline.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.