> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-hardware-specialists/shipping-and-receiving/receiving-hardware-shipments.md).

# Receiving Hardware Shipments

## Shipping Address & Contact-

We record a shipping address and best hardware related resort contact at the time of onboarding.  To ensure flaik hardware reaches your resort successfully and in a timely manner, please ensure this record is up-to-date and let us know of any changes prior to the season start (Ideally, late summer/early fall).  Updates can be sent to <resortsupport@flaik.com>.

{% hint style="warning" %}
Shipping address must accommodate FedEx deliveries.  We cannot ship to PO Boxes.  We can however, ship to a residential address if there is not a usable resort shipping address that will accept FedEx.
{% endhint %}

## Receiving flaik Shipments-

Anytime a shipment of flaik hardware is sent to a resort operation, we alert the resort via email as to when the shipment can be expected and the FedEx tracking number.

#### Upon receiving flaik equipment:

* [ ] Remove packing slip and reference as you unpack hardware components (use packing slip as a checklist to ensure receipt of all hardware)
* [ ] Open boxes carefully and unpack slowly (to ensure no small components drop or get lost)
* [ ] Inspect hardware for any damage sustained in transit (flaik is responsible for any damage sustained prior to receipt of a shipment)
* [ ] Sort and stage hardware for easy setup as you unpack
* [ ] Inspect the shipping containers to establish if they are able to be reused&#x20;
  * [ ] If <mark style="color:green;">**YES**</mark>, save boxes and all packaging material for return shipment to flaik at the end of the season
  * [ ] If <mark style="color:red;">**NO**</mark>, please recycle as many pieces as possible
* [ ] Once unpacked and hardware functionality is confirmed, contact flaik to acknowledge receipt of shipment and accept/contest the fleet deployment
* [ ] Save packing slip for your record

{% hint style="danger" %}
**If damage is noticed,** contact flaik immediately so you are not on the hook for the damage at the end of the season. All components are inspected by flaik prior to packing.&#x20;
{% endhint %}


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