Receiving Hardware Shipments

Shipping Address & Contact-

We record a shipping address and best hardware related resort contact at the time of onboarding. To ensure flaik hardware reaches your resort successfully and in a timely manner, please ensure this record is up-to-date and let us know of any changes prior to the season start (Ideally, late summer/early fall). Updates can be sent to [email protected].

Shipping address must accommodate FedEx deliveries. We cannot ship to PO Boxes. We can however, ship to a residential address if there is not a usable resort shipping address that will accept FedEx.

Receiving flaik Shipments-

Anytime a shipment of flaik hardware is sent to a resort operation, we alert the resort via email as to when the shipment can be expected and the FedEx tracking number.

Upon receiving flaik equipment:

• Remove packing slip and reference as you unpack hardware components (use packing slip as a checklist to ensure receipt of all hardware)

• Open boxes carefully and unpack slowly (to ensure no small components drop or get lost)

• Inspect hardware for any damage sustained in transit (flaik is responsible for any damage sustained prior to receipt of a shipment)

• Sort and stage hardware for easy setup as you unpack

• Inspect the shipping containers to establish if they are able to be reused

  • If YES, save boxes and all packaging material for return shipment to flaik at the end of the season

  • If NO, please recycle as many pieces as possible

• Once unpacked and hardware functionality is confirmed, contact flaik to acknowledge receipt of shipment and accept/contest the fleet deployment

• Save packing slip for your record

If damage is noticed, contact flaik immediately so you are not on the hook for the damage at the end of the season. All components are inspected by flaik prior to packing.