> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-instructors/email-troubleshooting/gmail.md).

# Gmail

Not Receiving flaik Emails - Gmail

\
**Not getting emails from** [**mail@flaik.com**](mailto:mail@flaik.com) **to your Gmail account? Work through the sections below to insure your inbox settings are not preventing delivery.**\
\
1\. Have you added <mail@flaik.com> to your contacts list? \
\
2\. Have you looked in the Promotions tab of your gmail inbox?

3\. Are you using the web-interface at <https://mail.google.com/> to access your account, or an e-mail client or mobile device? If not the web-interface, switch to it now before moving on to the rest of the list.

&#x20;4\. Have you looked in the “All Mail” label for the missing messages?  What about “Trash” (or “Bin”, but not “\[imap]/Trash” or anything else)?  What about “Spam”?

&#x20; 5\. Have you used the Search Mail function (with the term “in:anywhere”) at the top of the page to look for the missing messages?

&#x20;6\. Do you have Settings->Inbox->Inbox Type set to anything other than the "Default" view?   Have you check the other tabs if you use the tabbed Inbox.  Have you checked past the first page of messages, especially if you’re looking for older messages?

<div><figure><img src="https://3412627069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdh5JD0cdH4KWbjolN2Aa%2Fuploads%2FNy1FB8OOdFVGh4dtlRuh%2FPerson%20whoskis.png?alt=media&amp;token=a4b697ef-e189-4f91-afc7-bae36045005b" alt="" width="563"><figcaption><p>Finding inbox type on mobile</p></figcaption></figure> <figure><img src="https://3412627069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdh5JD0cdH4KWbjolN2Aa%2Fuploads%2Fv83vIzxq7aHxYZiBuso7%2Fperson%20whoskis%202.png?alt=media&amp;token=575afc2e-ea5c-4f2f-b198-ca8d7349aee7" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="https://3412627069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdh5JD0cdH4KWbjolN2Aa%2Fuploads%2F0LX7DmaRqoHUvLImYJHh%2FQuick%20settings%20on%20desktop.png?alt=media&amp;token=dd8a29fa-072c-49ad-9280-e79dac4d7daa" alt="" width="533"><figcaption><p>Finding inbox type on desktop via quick settings</p></figcaption></figure></div>

&#x20;7\. Are there any filters listed in:  Settings -> Filters ?  Any blocked addresses on that same page?

&#x20;8\. Are there any forwarding accounts setup in:  Settings -> Forwarding ?

&#x20;9\. Do you access your account with an e-mail client (Outlook, Thunderbird, Pocomail, etc), a mobile app (iOS, Android, etc), an e-mail notifier, or any other add-on/tool/web-site/etc?  If you use an e-mail client/app/device, check your actual Gmail account by logging into the Gmail web interface (<https://mail.google.com/>).  Are the messages there (just not downloaded)?

&#x20;10\. Did the senders get any sort of bounced/failed/rejected messages returned to them (post the full headers here)?

&#x20;11\. Is the account inbox full?  Looking below the inbox, how much space, out of how much total space, does it say is being used?

&#x20;12\. Have you tried sending yourself a test-message from a non-Gmail account?  Have you tried sending a test-message to that non-Gmail account and replying?  Does either direction work?\
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13\. Have you previously unsubscribed from flaik emails? If you believe you have unsubscribed previously from flaik emails and need to be taken off the unsubscribe list, please contact <resortsupport@flaik.com>

**If you are still unable to find the email in your inbox, contact** [**ResortSupport@flaik.com**](mailto:ResortSupport@flaik.com) **or use the + New Support Ticket button.**


---

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