> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-instructors/email-troubleshooting/have-you-unsubscribed.md).

# Not Getting Emails - Are You Unsubscribed?

Undelivered emails are most commonly caused by unsubscribing from flaik communications, which blocks future emails from being delivered

{% hint style="info" %}
**If you are a returning instructor and have received emails from <mail@flaik.com> in the past, but are no longer receiving emails, you may have unsubscribed from flaik email communications through your email provider.**
{% endhint %}

If you still have an email from <mail@flaik.com> in your email inbox, you can check to see if you've unsubscribed and also re-subscribe to flaik communications by following the Manage Email Preferences link found at the bottom of every flaik email. \
\
If you don't have any <mail@flaik.com> emails handy or would like assistance, use the "?" help button in the upper right corner of the flaik website to send a support request and our team will help confirm whether you've unsubscribed and help to reverse it. <br>

<figure><img src="https://3412627069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdh5JD0cdH4KWbjolN2Aa%2Fuploads%2FXP7yGjqyAsxgyixmlb3n%2FScreen%20Shot%202023-11-13%20at%205.37.43%20PM.png?alt=media&amp;token=a2a7e335-1846-4014-8e27-3f6613334181" alt=""><figcaption><p>Click on Manage Email Preference to opt back into flaik emails</p></figcaption></figure>

## **Resubscribe to flaik emails through Manage Email Preferences**

When following the link to Manage Email Preferences, you'll see the Email Type topics lists you can set to opt in or out. Selecting 'YES' means you will be unsubscribed and will not receive emails.  \
\
For instructors, you should mark 'NO' for the following Email Types:&#x20;

| flaik Email Types     | Opt Out suggestion | Email topics                                                     |
| --------------------- | ------------------ | ---------------------------------------------------------------- |
| **Staff Preferences** | NO                 | <p>Availability and other pre-season emails<br></p>              |
| **Staff Emails**      | NO                 | Individual and group emails sent from your admins                |
| **Job Offers**        | NO                 | Job offers sent through flaik pre-season                         |
| **Training**          | NO                 | Emails about trainings your registered for and feedback requests |

<figure><img src="https://3412627069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdh5JD0cdH4KWbjolN2Aa%2Fuploads%2FCQMVH8dtn5k4dV2wEFmw%2FSCR-20231113-pd8.png?alt=media&amp;token=e1adef8b-7e24-45b6-aa1a-bd3094a449dc" alt=""><figcaption><p>'NO' means you will recieve emails for this topic</p></figcaption></figure>

Still having trouble? Contact support through the '?' Icon in the upper right corner of the flaik website and we'll help you to resubscribe.&#x20;


---

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