> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-instructors/email-troubleshooting/hotmail-msn-outlook.md). # Hotmail/MSN/Outlook Not Receiving flaik Emails- Hotmail/MSN/Outlook **Not getting emails from** [**mail@flaik.com**](mailto:mail@flaik.com) **to your Hotmail, MSN, or Outlook account? Work through the sections below to insure your inbox settings are not preventing delivery.** ## **A. Filter Settings of the account.** To ensure that your account filter settings are not causing incoming email not to be delivered to your account, I suggest that you check your settings by following the steps below: **Check your Junk folder** 1\. Sign in to [https://outlook.com](https://outlook.com/) 2\. Click on **Junk** on the left pane. 3\. Check to see if the missing mail is in this folder. 4\. If you see any messages that should have been delivered to the Inbox , click the box on the left of each message to put a check mark and then click the **Not Junk** button. ### **Check your Blocked sender list** 1\. In the upper-right corner of the page, click the gear icon, and then click Options. Under **Preventing junk email**, click **Safe and blocked senders**. 2\. Click **Blocked senders**. 3\. In the Blocked senders list, select the name or domain (the part of an e-mail address that follows the @ sign, such as hotmail.com) that you now want to receive mail from, and then click << **Remove from list**. ### **Add the email address to your Safe senders list** 1\. In the upper-right corner of the page, click the gear icon, and then click **Options**. Under **Preventing junk email**, click **Safe and blocked senders**. 2\. Click **Safe Senders**. 3\. In the text box, type in the email address or domain you’d like to always receive email from, and then click **Add to list** >>. ### **Check your Email Rules** 1\. In the upper-right corner of the page, click the gear icon, and then click **Options**. Under **Customizing Outlook**, click Rules for sorting new messages. 2\. Perform one of the actions as per your requirement: Click **Edit** next to the rule that you want to edit. Or Choose the rule that you want to delete and click **Delete**. Note: Not all international characters are supported as filters. ### **Check your Junk Mail Settings** 1\. In the upper-right corner of the page, click the gear icon, and then click **Options**. 2\. Under **Preventing junk email**, click **Filters and reporting**. 3\. Under Choose a junk e-mail filter, choose the level of protection that you want, and then click Save. If the Exclusive level was set, messages from senders not on your Contacts or Safe sender’s lists will have been sent to the Junk e-mail folder. ### **Check your Reply-to address** 1\. In the upper-right corner of the page, click the gear icon, and then click **Options**. Under **Writing email**, click **Reply-to address**. 2\. Select **Current e-mail** address box or circle. 3\. Click Save. ## **B. Mail Client Settings.** You might not also send or receive emails due to incorrect configuration when accessing account using a different Mail Client app. ## **C. Your inbox is full** You need to delete your emails and leave the ones that are important to save space. ## **D.** **Have you previously unsubscribed from flaik emails?** If you believe you have unsubscribed previously from flaik emails and need to be taken off the unsubscribe list, please contact **If you are still unable to find the email in your inbox, contact** [**ResortSupport@flaik.com**](mailto:ResortSupport@flaik.com) **or use New Support Ticket button.** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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