Guest Profiles

The guest profile is a single place to see everything you need to know about a guest you're teaching — their ability level, any medical or allergy flags, contact details, notes, and their lesson history with your resort.

What you can see on a guest profile is controlled by your permission tier. Most instructors have access to their own guests — the guests in classes and lessons assigned to you. Your supervisor or admin sets this up under Roles and permissions.

Opening a guest profile

You can open a guest's profile from anywhere their name appears, including:

• My Classes — tap a guest in a class or on the pickup list.

• My Schedule — open a guest from one of your private or pre-assigned lessons.

• Lineups — tap a guest, then choose Guest Profile.

• Search — search the guest's name from the top of the app and tap the result.

Image placeholder — opening a guest profile from My Classes (mobile)

The General tab

The profile opens on the General tab, organised into cards. You'll only see the cards your permission tier allows.

• Medical — food allergies, medical conditions, medication and drug allergies. A medical flag also appears next to the guest's name so you can spot it at a glance.

• Contact — the guest's preferred contact details. On mobile, tap a phone number to call the guest directly.

• Ability levels — verified levels recorded at your resort, plus any level from your point-of-sale system.

• Notes — notes left by instructors and supervisors about this guest. Depending on your permissions you may be able to add your own.

• Family — other family members linked to the guest.

• VIP — a VIP marker where the guest has been flagged.

Image placeholder — the General tab cards (mobile)

The Lessons tab

The Lessons tab shows the guest's lesson history and ability-level progression — upcoming lessons, today's lessons, and past lessons grouped by season.

Image placeholder — the Lessons tab