> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-instructors/guest-profiles.md).

# Guest Profiles

The guest profile is a single place to see everything you need to know about a guest you're teaching — their ability level, any medical or allergy flags, contact details, notes, and their lesson history with your resort.

{% hint style="info" %}
What you can see on a guest profile is controlled by your permission tier. Most instructors have access to their own guests — the guests in classes and lessons assigned to you. Your supervisor or admin sets this up under Roles and permissions.
{% endhint %}

### Opening a guest profile

You can open a guest's profile from anywhere their name appears, including:

* **My Classes** — tap a guest in a class or on the pickup list.
* **My Schedule** — open a guest from one of your private or pre-assigned lessons.
* **Lineups** — tap a guest, then choose **Guest Profile**.
* **Search** — search the guest's name from the top of the app and tap the result.

> Image placeholder — opening a guest profile from My Classes (mobile)

### The General tab

The profile opens on the General tab, organised into cards. You'll only see the cards your permission tier allows.

* **Medical** — food allergies, medical conditions, medication and drug allergies. A medical flag also appears next to the guest's name so you can spot it at a glance.
* **Contact** — the guest's preferred contact details. On mobile, tap a phone number to call the guest directly.
* **Ability levels** — verified levels recorded at your resort, plus any level from your point-of-sale system.
* **Notes** — notes left by instructors and supervisors about this guest. Depending on your permissions you may be able to add your own.
* **Family** — other family members linked to the guest.
* **VIP** — a VIP marker where the guest has been flagged.

> Image placeholder — the General tab cards (mobile)

### The Lessons tab

The Lessons tab shows the guest's lesson history and ability-level progression — upcoming lessons, today's lessons, and past lessons grouped by season.

> Image placeholder — the Lessons tab


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