FAQ
What if I'm not receiving flaik emails?
Check your junk/spam folder for emails from [email protected], use the search bar and enter the email address.
Add [email protected] to your email contacts. Use the search bar and enter the title of the email you're looking for, if you know it.
Troubleshoot your specific email account, Click here for directions on troubleshooting getting flaik emails.
If those do not work, create a support ticket - we'd be happy to help. You may have unsubscribed from flaik email communications at some point.
What if I get locked out of my account for too many log in attempts?
If you are locked out of your account for too many log-in attempts, your account will be locked for one hour from the last login attempt. Trying to log in again will reset the one hour lock out timer. If you no longer know your password, follow these steps to reset it.
How do I upload a photo?
You must be logged into the desktop version of flaik. Click here for directions on how to upload a photo.
How do I request a day off?
Pre-season: You can request days off when filling out your availability calendars.
Mid-season: Please email, call, or talk to your supervisor, management, or admin team directly. There is currently no way for you to request a day off within flaik.
Can I export my schedule to iCal or Google Calendar?
No. Due to most calendars having a slow default refresh rate it is likely your instructor schedule would not be accurate with how fast ski school assignments can change. To avoid any miscommunications in the calendar sync process please use the flaik website as your most up to date instructor calendar.
How do I register for a training clinic?
To signup for an Orientation, Clinic, or Training session head to your ski school resort's site and login. Navigate to Training to view and register. Click here for directions on registering for training clinics.
Not able to un-register for a training clinic
If the clinic start time is within 24hrs, your resort may have chosen to lock signups at that hour mark. Please reach out to your training team or management team to notify them directly of any changes you would like to make or attendance updates you may have.
Where can I download the flaik app?
flaik is a website, not an app, so you cannot download it from the app store. You can open it in any browser such as Safari or Firefox (desktop), but our recommendation is to use Chrome as that's where it works best. Many people save the website as a shortcut to their phone's homepage so it can be just as easily accessible.
I already submitted my availability calendar, how to I add or edit my dates?
If you have already completed and submitted your availability calendar, you will need to contact your supervisor or admin directly via phone, email or in person. They will have the ability to manually add dates. The reason you cannot do this through flaik is because most resort's target numbers for each day change as instructors submit responses and as new hires get added. Contacting your supervisor directly for any additional changes ensures proper staffing. If you still need help submitting your original calendar click here for a tutorial video.
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