Product Components

Elements of a product component configuration that are relevant in flaik:

• Units

  • The units should match the duration of a lesson in days.

  • This allows the guest to appear in the flaik schedule for the applicable number of days

• Profile Type (eg what type of component is it)

  • General - used for:

    • Group lessons

    • Multiweek programs

    • Additional Guest products (eg for extra guests joining a private lesson)

  • Private: Private lessons

    • The only way a private lesson will have the correct start time and duration in flaik scheduling is if the applicable product in RTP has a component with a profile type of ‘Private’.

• Customer Property Set

  • Child Registration Profile

    • If you wish to record items such as allergies, medication, special conditions, & emergency contact details for guests taking certain lessons, make sure the Child Registration Profile customer property set is selected.

    • The applicable details are saved in RTP Customer Manager under Child Reg/Emergency Contact Profile (the profile name will depend on which version of RTP your resort is running).

  • Skier Profile

    • If used, for group lessons the seller will be prompted to enter in the guest’s ability level.

    • This value will sync to flaik and be visible when viewing guest information in flaik.

    • If selling lessons in Aspenware, AW can’t write to this customer property set. Instead it requires a prompt to be used to record the level. This prompt won’t sync across to flaik, but reach out to the flaik team to learn more about a solution to address this challenge.

• Private Lessons: Instructor Activity

  • For private lessonsm flaik pulls the start time and duration from the instructor activity associated with a private sale.

  • If the start time is changed during the sale, flaik will utilize that. Otherwise it will rely on the default start time as set on the associated instructor activity.

There are many other fields when creating or updating components in RTP. The fields above are what is relevant for products syncing to flaik, but to learn more about recommendations related to other component elements, check out Product Components - Optional Recommendations.