> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-it-specialists/1.-resort-pos-integration/rtp/2.-optional-flaik-related-rtp-recommendations-and-best-practices/schedule-sync/updating-instructor-profiles-in-rtp.md). # RTP - Updating Instructor Profiles & Creating Supervisors Tips for setting up instructor profiles in RTP so that they can be successfully synced with their profiles in flaik ### General In order to sync schedules between systems, all instructors need to be configured in RTP in Customer Manager. As far as RTP is concerned, instructors are simply customers who have two specific profiles added - Instructor Profile & Instructor Discipline Profile. ### Steps to Creating/Updating an Instructor in RTP * Create the instructor in *Customer Manager* (if needed) * Add/update their *Instructor Profile* (found under *Instructor Profiles*) * Add/update their *Instructor Discipline Profile*, creating at least one discipline profile (more can be added as 'Alternate' if applicable) #### 1. Create Instructor * In RTP, use the Go menu to navigate to *Customer Manager*. * Search for the instructor/customer to determine if they already exist in RTP. * If they exist, proceed to part 2 * If they do not exist, continue on this step * Create a new customer, using the name of the instructor as the customer * Recommendation: while creating them, select a *Customer Type* of '*Instructor*' * Update the first name, last name, email, & date of birth fields (updating the email and date of birth fields can aid future searches) as per your resort's process for adding employees to RTP. #### 2. Add/Update their Instructor Profile * In *Customer Manager*, navigate to *Instructor Profiles* > *Instructor Profile*. * Update the existing *Instructor Profile* if it exists; click on *Add New* if the profile doesn't exist. * Select each of the drop-down fields * **Instructor Location** - select their default location (eg your resort could have options such an 'Adults' and 'Kids' locations in RTP - pick the location that they're primarily based out of) * **Supervisor** - see below for information on creating supervisors in RTP if needed. * As flaik recommends creating generic supervisors for each supervisory area, this drop down list should be of 'pods' instead of actual supervisor names. * **Rank** - can be used to sort instructor search results in various system locations, with the lowest values representing a resort's most qualified/highest ranks instructors. * **Instructor Status** - pick from Full Time, Part Time, and any other statuses that have been created in your RTP instance. * **Lesson Location** - for resorts with multiple lesson meeting locations, this field can be used to designate their primary location. flaik recommends setting up just one location with a description of '.' except for unique and approved situations (talk to someone on our Customer Success or Managed Services teams for assistance with this). * **Payroll System** - leave as *\*. * **Trainer** - can be left blank. It is only relevant if a resort's instructor training signup and scheduling is handled in RTP instead of flaik.

A sample of the Instructor Profile drop-down menus

#### 3. Add/update their Instructor Discipline Profile * After updating the *Instructor Profile*, proceed to adding or updating *Instructor Discipline Profile*. * All instructors need to have at least one *Instructor Discipline Profile*, but they can have multiple depending on their credentials (eg a dual cert instructor qualified to teach both skiing and snowboarding). * Select each of the following drop-down fields * **Type** - RTP will only allow on 'Primary' entry, all additional entries should be added as 'Alternate'. eg an instructor that mostly teaches alpine skiing but is also certified to teach snowboarding and nordic will have those two sports added as 'alternate' * **Lesson Discipline** - select the applicable discipline from the list. More can be added in Administration if needed (eg 'Mountain Biking'). * **Max Level** - select what level that instructor can teach in that discipline. For resorts that allow staff to assign instructors when selling privates in RTP, it is a useful tool to prevent less qualified instructors from being attached to lessons above their skill set/comfort level.

The drop-down menus on the Instructor Discipline Profile

#### Optional Steps * *Instructor Pay Profile* - * **Required:** If your payroll information will be interfacing directly from RTP to your payroll system * **Not Required:** If your payroll information will be interfacing directly from flaik to your payroll system * *Language Profile* - can be useful if sales staff utilize the *Language* filter when searching for private instructors in RTP * *Instructor Certification Profile* - can be useful if sales staff utilize the *Certification* filter when searching for private instructors in RTP ### Creating Supervisors Before an *Instructor Profile* can be created, there needs to be at least one 'supervisor' created first. flaik recommends creating generic supervisors (eg with a name like 'SS Supervisor') instead of using the customer profiles of the actual supervisors. If supervisors change roles or leave the SS, all applicable instructor profiles would need to be updated accordingly, but if generic supervisors are created then all the instructor profiles don't need to be updated. A supervisor will need to be created for each *Instructor Location* being used at your resort, creating a 1:1 ratio of Instructor Locations:Supervisors. Their names can reflect the lesson locations - eg with names such as SS Adult Supervisor and SS Kids Supervisor. * In *Customer Manager* create a customer * Go to *Instructor Profiles* > *Instructor Supervisor Profile* * Click on *Add New*. Select the applicable *Instructor Location* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://knowledgebase.flaik.com/flaik-knowledge-base/for-it-specialists/1.-resort-pos-integration/rtp/2.-optional-flaik-related-rtp-recommendations-and-best-practices/schedule-sync/updating-instructor-profiles-in-rtp.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.