> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-sups-managers/class-management/report-cards/report-cards-overview.md). # Report Cards FAQ Help your guests stay on top of their progression * **Q: Can the comments box be removed or turned off?** * A: No. The Feedback area cannot be turned off and instructors will have the option to write comments on tasks that have reports cards associated. * **Q: Can a report card be built without the ability level-specific questions?** * A: Yes. When building the report card in Admin Settings, if you leave the questions blank, then there will be no check-boxes to fill out. The report card will contain only the instructor feedback box and then the ability level recommendation. Only check-boxes that get completed will populate in the guest's view. * **Q: When can an instructor fill out a report card?** * A: From when the class starts up to five days after class ended. * **Q: When can instructors edit a report card?** * A: If the class ended less than 60 minutes ago: they have 60 minutes to edit * If the class ended more than 60 minutes ago: they cannot edit * **Q: When can a supervisor edit a report card?** * A: Anyone with Class Management Edit permissions can edit a report card at any time. * If it has already been sent to the guest the updated report card isn't resent, however the supervisor can resend the updated report card should they wish. * **Q: When will a report card be sent to a guest?** * A: If submitted before 5pm the day of the lesson: it will send between 5:00-5:30pm (depending on volume) * If submitted between 5pm-11pm the day of the lesson: it will be sent direct to the guest * If submitted after 11pm the day of the lesson or any time after that: it will be sent in the next 5pm batch. * eg if a lessons is on Monday, the report card is completed on Tuesday am, it will send Tuesday at 5pm. * **Q: If a guest cannot find the report card email, can I resend it?** * A: Yes - Sort of. You cannot re-send the original email, but in the Reports section of flaik you can copy the link generated for a specific guest's report card from the "class management - classes" report and paste it in an email to the guest. * Navigate to Reports * Set the date(s) in the calendars * Select Class Management - Classes report * Include the Guest Experience Details option * Select Download * **Q: Why didn't parents receive report cards?** * A: There are a few potential reasons: * Check the report card settings to make sure they are on. You can also check the "class management - classes" report to check if they were sent. * Check that the email address they want to receive it at is the email listed as the contact for the student. It is often a different email or parent than expected. In this case, you can re-send the link manually. The link will be found in the "class management - classes" report. * They may be unsubscribed or their email carrier may have sorted the email into "spam" or "promotions" or "junk." Have them check their mail folders and ask if they were unsubscribed. Again, we suggest re-sending manually in this case. * **Q: Can I change who receives the report cards?** * A: Yes, by changing the contact in the student profile before the report cards are sent. * If the report cards have already gone out, you can manually re-send the link instead. See: "**Q: If a guest cannot find the report card email, can I resend it?"** above. * **Q: My resort does not wish to share employee's last names with guests, can the report cards only show instructor first names?** * A: Yes. This must be done by someone on the [flaik Support team](/flaik-knowledge-base/welcome/readme/meet-our-customer-success-team.md). 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