Report Cards FAQ

Help your guests stay on top of their progression

• Q: Can the comments box be removed or turned off?

  • A: No. The Feedback area cannot be turned off and instructors will have the option to write comments on tasks that have reports cards associated.

• Q: Can supervisors edit comments or report card ratings before they are sent?

  • A: Yes. Report cards are sent to guests after 5 PM local time. Supervisors can view and edit guest report cards after the report card has been completed - there is no time limit for supervisors. However, if the report card has already been sent, any edits made will not be forwarded to guests.

• Q: Can a report card be built without the ability level-specific questions?

  • A: Yes. When building the report card in Admin Settings, if you leave the questions blank, then there will be no check-boxes to fill out. The report card will contain only the instructor feedback box and then the ability level recommendation. Only check-boxes that get completed will populate in the guest's view.

• Q: If a guest cannot find the report card email, can I resend it?

  • A: Yes - Sort of. You cannot re-send the original email, but in the Reports section of flaik you can copy the link that was generated for a specific guest's report card, copy it, and forward it from your email to the guest.

    • Navigate to Reports

    • Set the date(s) in the calendars

    • Select Class Management - Classes report

    • Include the Guest Experience Details option

    • Select Download

• Q: My resort does not wish to share employee's last names with guests, can the report cards only show instructor first names?

  • A: Yes. This must be done by someone on the flaik Support team. When logged into flaik, please use the Help center button at the top right corner to get in touch.