Report Cards FAQ

Help your guests stay on top of their progression

• Q: Can the comments box be removed or turned off?

  • A: No. The Feedback area cannot be turned off and instructors will have the option to write comments on tasks that have reports cards associated.

• Q: Can a report card be built without the ability level-specific questions?

  • A: Yes. When building the report card in Admin Settings, if you leave the questions blank, then there will be no check-boxes to fill out. The report card will contain only the instructor feedback box and then the ability level recommendation. Only check-boxes that get completed will populate in the guest's view.

• Q: When can an instructor fill out a report card?

  • A: From when the class starts up to five days after class ended.

• Q: When can instructors edit a report card?

  • A: If the class ended less than 60 minutes ago: they have 60 minutes to edit

  • If the class ended more than 60 minutes ago: they cannot edit

• Q: When can a supervisor edit a report card?

  • A: Anyone with Class Management Edit permissions can edit a report card at any time.

  • If it has already been sent to the guest the updated report card isn't resent, however the supervisor can resend the updated report card should they wish.

• Q: When will a report card be sent to a guest?

  • A: If submitted before 5pm the day of the lesson: it will send between 5:00-5:30pm (depending on volume)

  • If submitted between 5pm-11pm the day of the lesson: it will be sent direct to the guest

  • If submitted after 11pm the day of the lesson or any time after that: it will be sent in the next 5pm batch.

  • eg if a lessons is on Monday, the report card is completed on Tuesday am, it will send Tuesday at 5pm.

• Q: If a guest cannot find the report card email, can I resend it?

  • A: Yes - Sort of. You cannot re-send the original email, but in the Reports section of flaik you can copy the link that was generated for a specific guest's report card, copy it, and forward it from your email to the guest.

    • Navigate to Reports

    • Set the date(s) in the calendars

    • Select Class Management - Classes report

    • Include the Guest Experience Details option

    • Select Download

• Q: My resort does not wish to share employee's last names with guests, can the report cards only show instructor first names?

  • A: Yes. This must be done by someone on the flaik Support team. When logged into flaik, please use the Help center button at the top right corner to get in touch.