> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/welcome/flaikfest/page-1.md). # Page 1 ## flaikfest Every fall, ski and ride school leaders from across North America gather to do something the industry rarely makes time for: think strategically, share what's working, and build the operational muscle to run a better school next season. Three days. Real sessions. No bunny slopes. {% hint style="info" %} **flaikfest '26 is coming.** September 29 – October 1, 2026 · Nita Lake Lodge, Whistler, BC. New this year: the New User Summit — a dedicated onboarding track for teams in their first season with flaik. Check out the event site: {% endhint %} {% embed url="" %} *** ### Why directors keep coming back * **Peer-level conversations you can't get anywhere else** — the room is full of people with your job title, your headaches, and hard-won experience they're willing to share. * **Sessions built from real support data** — every agenda is carved from the highest-volume operational challenges of the previous season. If it's costing resorts time, it's on the agenda. * **You shape what flaik builds next** — product discovery sessions run every year, and attendees see their input reflected in the product. That feedback loop is real. * **You leave ready to drop in** — not inspired in a vague way. Ready. With checklists, contacts, and a clearer plan for the season ahead. *** ### Who attends Directors, operations managers, and senior supervisors at ski and ride schools. Decision-makers who are responsible for how their school runs — scheduling, payroll, guest experience, staff performance, and the dozen other things that have to be dialled in before the mountain opens. *** ### Three years of flaikfest | Year | Location | Dates | | ---- | ------------------------------ | --------------------- | | 2023 | Lafayette, Colorado | Fall 2023 | | 2024 | Whistler, BC — Nita Lake Lodge | Sept 24–26, 2024 | | 2025 | Sunday River, Maine | Sept 29 – Oct 1, 2025 | *** ### flaikfest '25 · Sunday River, Maine 21 speakers. 32 sessions. 3 days. The Directors Summit — a peer-led roundtable for resort leaders — was rated the most valuable session in the event's history. Product discovery workshops filled both times they ran. And for the first time, new resort partners got their own dedicated track: the New Resort Summit — a full onboarding day designed to compress the learning curve and get teams season-ready fast. The après was pretty good too. **Sessions:** * New Resort Summit — dedicated onboarding day for first-season partners * Directors Summit — closed-room peer dialogue for resort leaders * State of flaik — product direction and roadmap from the CEO * Dollars & Sense: timekeeping, incentives, and payroll setup * Working sessions: Programs and Lineups * Hardware: scanning & GPS tracking * Instructor availability — best practices * Product discovery — season planning from 1,000 feet * Product discovery — deep dive into pain, gains and opportunities * Integrations: Siriusware * Integrations: RTP * Best practice: lesson creation & class management * Train the trainer: building seasonal onboarding that sticks * flaik Bookings: real outcomes from resorts already live * Product discovery — flaik, data & reporting * New features: search & guest management > *"The directors summit was eye opening."* — Bridger Bowl > *"It is great to see our suggestions come to reality."* — Tremblant *** ### flaikfest '24 · Whistler, BC — Nita Lake Lodge Year 2, and the event hit its stride. The Directors Summit debuted as an invite-only roundtable and immediately became the session everyone was talking about — on and off the mountain. **Sessions:** * Directors Summit — strategic roundtable for resort leaders * State of flaik * Driving business outcomes with flaik (workshop) * Implementing flaik and driving adoption (panel) * Tools for on-snow: lineups, check-in and guest pickup * Class management tools * Year-round mountain sport school operations (panel) * flaik'ed: how tags help optimize operations for resorts of every size * A better way to book private lessons * flaik Professional Services success stories: how nailing setup helps * CX, UX and leveling up with product feedback (workshop) * Instructor experience (panel) *** ### flaikfest '23 · Lafayette, Colorado Where it started. A small founding cohort of resort leaders who helped set the edges for what flaikfest would become. High satisfaction, high signal, and a product feedback session that directly influenced the following year's roadmap. **Sessions:** * State of flaik & product roadmap * The flaik benchmarking project: creating standards across the industry * Product workshop: pains, gains and priorities * Scanning: class creation, direct to lesson, and decrementation * Guest experience: report cards, surveys, and re-live * Scheduling, inventory & forecasting * Timekeeping deep dive * Early season setup: availability and hiring * Instructor booking deep dive * Networking: ski schools with similar tech stacks * Mobile deep dive: scheduling, class management, supervisor tools *** ### What gets covered Payroll & timekeeping · Reporting & analytics · Product discovery · Instructor availability · Season planning · Lesson & class management · flaik Bookings · Hardware & scanning · POS integrations · Staff onboarding & adoption · Programs & lineups · Guest management · Pre-season setup · Director leadership roundtables --- # Agent Instructions This documentation is published with GitBook. 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