New Resort Onboarding

Welcome to flaik! We're excited to have you on board.

At flaik, we understand that a seamless onboarding experience is key to your success. That’s why we’ve developed a detailed process and workflow to guide you every step of the way. From initial setup to full system integration, our comprehensive onboarding plan ensures that nothing is overlooked.

To support you throughout this journey, we’ve assigned a dedicated Project Manager and a Support Specialist to your account. Your Project Manager will oversee the implementation process, keeping everything on track and ensuring timely progress. Your Support Specialist will be your go-to resource for any questions, training, and ongoing support to ensure you get the most out of flaik.

Implementation

We will guide you through a custom onboarding document to address each aspect of the setup process, covering all the critical steps needed to integrate flaik seamlessly with your resort’s existing systems.

We will create a custom timeline tab in this document as well based on your key milestones so that your implementation stays on track.

Initial Meetings

Our onboarding process kicks off with a series of Meetings. These sessions are tailored to introduce your team to flaik, discuss specific requirements, set expectations, work on implementation together, and identify actions for between meetings.

Each meeting will involve key contacts based on that week's topics from both your resort and flaik, ensuring clear communication and effective planning from day one.

Roles and Responsibilities

Clear roles and responsibilities are crucial for a successful onboarding experience. We will build a tab in your onboarding document with you that details who is responsible for each aspect of the setup on both sides. From technical integration to website set-up, knowing who to contact at each stage ensures a smooth and efficient onboarding journey.

Management

You will receive access to a shared onboarding folder with templates and support documents for your resort including all of the above information. The Onboarding spreadsheet will act as a living document for your flaik implementation as we build and implement flaik together.