> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/welcome/readme/meet-our-team.md). # Meet our Team Need help? Email or use the Help button on your flaik dashboard to reach our team. ## Executive Team * **Steve Kenny – Chief Executive Officer**\ Steve guides the vision, strategy, and culture of flaik. He leads financial decision-making, shapes external partnerships, and ensures internal alignment with our long-term values and goals. * **David Wood – Chief Product & Technology Officer**\ David leads product strategy and technology development. He oversees software architecture, product roadmap planning, and ensures flaik’s platform is scalable and aligned with customer needs. * **Kelly Frey – Chief Operating Officer**\ Kelly champions operational strategy across people, systems, and culture. Her work centers on sustainable operations, team wellbeing, and improving how we work together day-to-day. * **Geordan Reid – Chief Commercial Officer**\ Geordan leads sales, strategic partnerships, and commercial growth. He ensures a high-quality experience for our enterprise and professional services customers. ## **Operations Team** * **Pam Evans – Senior Business Analyst, Customer Operations**\ Pam works across customer onboarding, reboarding, and support—focused on continuous service improvement. * **Nathan Croom – Director, Hardware Operations**\ Nathan manages hardware lifecycle, logistics, and seasonal provisioning. * **Terry Phillips – Director, Customer Implementation Operations**\ Terry leads flaik's resort onboarding, implementation, and seasonal readiness function — owning the full resort lifecycle from signed contract through to go-live and season-over-season success across our North American and Australasian partner base. * **Lauren Sampson – Director, Business Solutions, Business Operations**\ Lauren ensures that internal tools, processes, and projects run smoothly. She connects teams and builds systems that support sustainable, scalable growth. ## Commercial Team * **Ben Linsell – VP, Business Development**\ Ben builds new partnerships and drives business development across ski schools and resorts. ## Data, Applications & Integrations Team * **Kurt Rushton – Senior Data Engineer**\ Kurt is the steward of flaik’s data infrastructure. He supports custom development, SQL consulting, and data integrity across systems. He also leads disaster recovery, data auditing, and PII cleansing across environments. * **Karl Langdale-Hunt – Lead Integration & Data Developer**\ Karl specializes in resort service development and technical integrations, with deep expertise in RTP support and SQL-based customizations. He also plays a key role in Professional Services deployment readiness and cross-team coordination. * **Tim Esnouf – Director, Integrations & Technical Support**\ Tim leads all things integrations—including flaik POS and Connect API development. He oversees technical support strategy and ensures our resort systems are running smoothly and scalably. Tim is also a key partner in supporting knowledge base updates and QA practices. ## Technology Team * **Matt Burfield – Senior Front End Engineer**\ Matt leads frontend development and architecture with a focus on performance, usability, and scalability. * **Boao Li – Front End Developer**\ Boao supports UI/UX development and implements feature updates across flaik’s user-facing tools. * **Taz Forster – Cloud Engineer (DevOps & Middleware)**\ Taz ensures infrastructure reliability and security while supporting deployment, monitoring, and scaling of our cloud environments. ## Product Team * **Shaya Lambrechtsen – Senior UX/UI Designer**\ Shaya leads user interface design and helps maintain the flaik Design System, ensuring thoughtful, intuitive experiences across all user-facing tools. --- # Agent Instructions This documentation is published with GitBook. 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