Meet our Team

Operations, Support & Services Team

Need help? Email [email protected] or use the Help button on your flaik dashboard to reach our team.

Lieschen Gargano – VP, Operations Lieschen oversees daily operations, ensuring that support and services are people-centered, resilient, and cross-functional.
Stephen Paulin – Senior Technical Specialist, Onboarding & QA Stephen leads onboarding and systems optimization for resort-facing technologies.
Terry Phillips – Senior Application & Implementation Analyst Terry drives quality assurance, bug triage, and feature grooming to improve user experience.
Pam Evans – Senior Business Analyst Pam works across customer onboarding, reboarding, and support—focused on continuous service improvement.
Nathan Croom – Operations Lead (Hardware) Nathan manages hardware lifecycle, logistics, and seasonal provisioning.

Steve Kenny – Chief Executive Officer Steve guides the vision, strategy, and culture of flaik. He leads financial decision-making, shapes external partnerships, and ensures internal alignment with our long-term values and goals.
David Wood – Chief Product & Technology Officer David leads product strategy and technology development. He oversees software architecture, product roadmap planning, and ensures flaik’s platform is scalable and aligned with customer needs.
Kelly Frey – Chief Operating Officer Kelly champions operational strategy across people, systems, and culture. Her work centers on sustainable operations, team wellbeing, and improving how we work together day-to-day.
Geordan Reid – Chief Commercial Officer Geordan leads sales, strategic partnerships, and commercial growth. He ensures a high-quality experience for our enterprise and professional services customers.

Lauren Sampson – Director, Business Solutions Lauren ensures that internal tools, processes, and projects run smoothly. She connects teams and builds systems that support sustainable, scalable growth.

Ben Linsell – VP, Business Development Ben builds new partnerships and drives business development across ski schools and resorts.

Kurt Rushton – Senior Data Engineer Kurt is the steward of flaik’s data infrastructure. He supports custom development, SQL consulting, and data integrity across systems. He also leads disaster recovery, data auditing, and PII cleansing across environments.
Karl Langdale-Hunt – Lead Integration & Data Developer Karl specializes in resort service development and technical integrations, with deep expertise in RTP support and SQL-based customizations. He also plays a key role in Professional Services deployment readiness and cross-team coordination.
Tim Esnouf – Director, Integrations & Technical Support Tim leads all things integrations—including flaik POS and Connect API development. He oversees technical support strategy and ensures our resort systems are running smoothly and scalably. Tim is also a key partner in supporting knowledge base updates and QA practices.

Matt Burfield – Senior Front End Engineer Matt leads frontend development and architecture with a focus on performance, usability, and scalability.
Boao Li – Front End Developer Boao supports UI/UX development and implements feature updates across flaik’s user-facing tools.
Wayne Uroda – Senior Software Engineer Wayne focuses on system performance and technical enhancements across the backend stack.
Taz Forster – Cloud Engineer (DevOps & Middleware) Taz ensures infrastructure reliability and security while supporting deployment, monitoring, and scaling of our cloud environments.
Shaya Lambrechtsen – Senior UX/UI Designer Shaya leads user interface design and helps maintain the flaik Design System, ensuring thoughtful, intuitive experiences across all user-facing tools.

Last updated 3 days ago

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