# Meet our Team Need help? Email or use the Help button on your flaik dashboard to reach our team. ## Executive Team * **Steve Kenny – Chief Executive Officer**\ Steve guides the vision, strategy, and culture of flaik. He leads financial decision-making, shapes external partnerships, and ensures internal alignment with our long-term values and goals. * **David Wood – Chief Product & Technology Officer**\ David leads product strategy and technology development. He oversees software architecture, product roadmap planning, and ensures flaik’s platform is scalable and aligned with customer needs. * **Kelly Frey – Chief Operating Officer**\ Kelly champions operational strategy across people, systems, and culture. Her work centers on sustainable operations, team wellbeing, and improving how we work together day-to-day. * **Geordan Reid – Chief Commercial Officer**\ Geordan leads sales, strategic partnerships, and commercial growth. He ensures a high-quality experience for our enterprise and professional services customers. ## **Operations, Support & Success Team** * **Lieschen Gargano – VP, Operations**\ Lieschen oversees daily operations, ensuring that support and services are people-centered, resilient, and cross-functional. Lieschen drives quality assurance, bug triage, and feature grooming to improve user experience. * **Stephen Paulin – Senior Technical Specialist, Customer & Product Success**\ Stephen bridges customer-facing insight with product quality and planning — managing feature requests, supporting QA on all new product releases, and tracking the metrics that reflect platform performance and customer success. * **Pam Evans – Senior Business Analyst**\ Pam works across customer onboarding, reboarding, and support—focused on continuous service improvement. * **Nathan Croom – Director, Hardware**\ Nathan manages hardware lifecycle, logistics, and seasonal provisioning. ## Customer Implementation Operations Team * **Terry Phillips – Director, Customer Implementation**\ Terry leads flaik's resort onboarding, implementation, and seasonal readiness function — owning the full resort lifecycle from signed contract through to go-live and season-over-season success across our North American and Australasian partner base. ## Business Operations Team * **Lauren Sampson – Director, Business Solutions**\ Lauren ensures that internal tools, processes, and projects run smoothly. She connects teams and builds systems that support sustainable, scalable growth. ## Commercial Team * **Ben Linsell – VP, Business Development**\ Ben builds new partnerships and drives business development across ski schools and resorts. ## Data, Applications & Integrations Team * **Kurt Rushton – Senior Data Engineer**\ Kurt is the steward of flaik’s data infrastructure. He supports custom development, SQL consulting, and data integrity across systems. He also leads disaster recovery, data auditing, and PII cleansing across environments. * **Karl Langdale-Hunt – Lead Integration & Data Developer**\ Karl specializes in resort service development and technical integrations, with deep expertise in RTP support and SQL-based customizations. He also plays a key role in Professional Services deployment readiness and cross-team coordination. * **Tim Esnouf – Director, Integrations & Technical Support**\ Tim leads all things integrations—including flaik POS and Connect API development. He oversees technical support strategy and ensures our resort systems are running smoothly and scalably. Tim is also a key partner in supporting knowledge base updates and QA practices. ## Technology Team * **Matt Burfield – Senior Front End Engineer**\ Matt leads frontend development and architecture with a focus on performance, usability, and scalability. * **Boao Li – Front End Developer**\ Boao supports UI/UX development and implements feature updates across flaik’s user-facing tools. * **Wayne Uroda – Senior Software Engineer**\ Wayne focuses on system performance and technical enhancements across the backend stack. * **Taz Forster – Cloud Engineer (DevOps & Middleware)**\ Taz ensures infrastructure reliability and security while supporting deployment, monitoring, and scaling of our cloud environments. ## Product Team * **Shaya Lambrechtsen – Senior UX/UI Designer**\ Shaya leads user interface design and helps maintain the flaik Design System, ensuring thoughtful, intuitive experiences across all user-facing tools. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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