> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-hardware-specialists/shipping-and-receiving/preparing-a-return-shipment.md).

# Preparing a Return Shipment

At the end of any given season, flaik may request that resorts return some or all of their hardware components to perform inventory, general assessment, software updates, or any needed repairs. 

{% hint style="warning" %}
Please read this document in its entirety prior to packing the return shipment.
{% endhint %}

## Process Overview-

If a return is deemed necessary, someone from flaik will reach out prior to the end of the season to inform the resort operation and provide the return paperwork.  The return paperwork should be filled out by a resort representative who is in charge of packing up the fleet for shipment and will indicate expected quantities and identification numbers of the specific resort fleet.  Once the hardware is packed, the resort will indicate on the return paperwork specifics for shipment such as box contents, weight(s), dimension(s), and resort representative information. 

{% hint style="danger" %}
**Exact contents** for each box is crucial for flaik in determining both declared shipment value as well as for customs documentation (international shipments).  It is recommended to account for contents as you pack utilizing the return paperwork provided by flaik.
{% endhint %}

Once the resort specified fields are filled in on the return paperwork, the info is received by flaik and we can organize the return shipment using our FedEx account.  Once the shipment is organized, flaik will provide the resort representative with shipping labels and any additional shipping documentation (international shipments). We'll also organize a pickup, if necessary, and provide the shipper with the pickup confirmation details.

{% hint style="success" %}
If a **FedEx pickup** is desired, it can be indicated on the return paperwork, along with desired date/time and best pickup address.  If a FedEx pickup is not desired, we request the box(es) be dropped off at your nearest FedEx location after the provided shipping labels/paperwork has been attached.
{% endhint %}

## Specifics-

### Reduce, Reuse, Recycle (& protect flaik hardware):

When preparing a return shipment, if possible, try to reuse any boxes or packing materials that the hardware arrived in at the beginning of the season. If not, ensure that any boxes used are in good condition for the shipment and are rated for the packed contents. For example, please don't throw 70 lbs. of hardware in a box that previously held a dozen rolls of toilet paper, as that box is not rated to hold that much weight and could break in transit.

{% hint style="danger" %}
Please note that the cost of any **loss or damage suffered in transit**, as well as the cost of the associated repairs, will be passed onto the resort operation responsible for the care, or neglect, of our equipment. All hardware components will be assessed for damage immediately upon arrival at flaik HQ.
{% endhint %}

### When packing <mark style="color:orange;">scanners</mark> and components ensure:

1. All scanners are powered off
2. Batteries are removed from all scanners
3. All scanners and chargers are wrapped in bubble wrap, kraft paper, or some other protective packaging material (keeping in mind extra coverage for areas prone to breakage such as screens and charging contacts)

### When packing <mark style="color:orange;">GPS tags</mark> and components ensure:

1. All all tags are powered off ([instructions here](/flaik-knowledge-base/for-hardware-specialists/gps-tags/troubleshooting/power-cycle-a-flaik-tag.md))
2. The springs located on the side of each dock charger are covered with cardboard/masking tape to prevent shearing in transit
3. If docks are shipped without tags, each dock is wrapped in bubble wrap, kraft paper, or some other protective packaging material (tags can be packed loose or docked, based on available space/boxes)
4. If tags are packed loose, each side of the box is covered with packing material to prevent tags from falling out of any holes which may form while the package is in transit (if a tag was packed but did not make it to the office, the resort will be responsible for that loss)

## Hardware Staying Onsite-

When preparing a return shipment, please follow the directions indicated on the return paperwork as to what we are requesting back from the resort.  Sometimes we will ask that some components that do not need down season maintenance; such as power supplies/cords and hot docks, may be left on site to save on shipping costs and eliminate unnecessary shipping emissions.  However, if this is the case, please still include any components that are damaged or not functioning properly, even if they are not marked as expected on the return paperwork.


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