Changelog
All global fixes and updates will be mentioned here. For issues specific to a single user or resort, we will reach out to inform affected users of the resolution on an individual basis.
August 2025
Fixes
Bookings - Resolves issue where taxes calculated incorrectly for resorts with lessons that do not have inclusive tax in product pricing
Updates
Scheduling - Task view - New tasks panel now enabled for all resorts
July 2025
Fixes
Reporting - Resolves issue where Training Participation report would round the duration column to the nearest hour, which resulted in 0 for training clinics less than 60 minutes in duration
Updates
Reporting - adding special condition and emergency contact details to the following reports:
Class Management: Classes
Scheduling: Group lesson guests
Scheduling: Private lesson guests
Scheduling: Program lesson guests
Fixes
My Classes - When adding a guest, this fix ensures classes without instructors are also referenced when determining if guests are in existing classes so that the guest is transferred out of the existing class accordingly
Bookings - Resolves issue where booking offers that are pending supervisor approval do not appear in Scheduling Instructor view
Fixes
My Classes - Ensures Tag ID for instructors is copied over when they are transferred out of an existing class
Updates
Bookings - Additional capability for attaching additional guests to booking offers
Training - All 12 months of the year are now available when creating clinics
June 2025
Fixes
My Classes (Mobile) - Ensures that, when adding a guest to a class that is in another class at the same time, the guests are transferred out of the existing class to avoid creating duplicate instances of the guest
Class Management & My Classes (Mobile) - Resolves issue where guest search does not return results when navigating between tabs
Bookings (Admin Settings - Lessons for sale) - Honoring the additional guest resort product which is specified outside of the user interface currently
Fixes
Timekeeping - Better handling for situations when there are multiple scheduled tasks and classes generating Timesheet entries with the same start time
Scheduling (Instructor view) - Resolves issue where selecting "Got it!" on new task panel announcement leads to blank page
Scheduling (Tasks view) - Ensures Task panel displays all sale and task tallies correctly
Fixes
Timekeeping - Ensuring that changes made to private lesson type (assigned or request) from Scheduling will flow into Class Management and Timekeeping accordingly
Updates
Sales Processing - Staggering the daily kickoff of sales processing between resort sites to reduce sudden database load
Fixes
Availability - Adding ability to scroll list of calendars and groups in Responses tab
Availability - Resolves issue where clearing availability response would stall out; response not actually cleared
Staff Profile - Resolves error in Training tab when the staff member has no training history
Fixes
Global - Resolves issue where POS notes for private lessons not visible in Lineups, My Schedule and Scheduling.
Updates
Evaluations - Adding Payroll ID to PDF copies of evaluations
Updates
Payroll Export - Ability to support Azure Blob upload for payroll export
Bookings - Middlelayer and database updates to support additional guests added
May 2025
Fixes
Bookings - Resolves issue where users could create booking offers despite task override rules.
Fixes
"Oops!" error - Ensuring the mailto link references the correct support email address.
Scheduling (Private Focus Mode) - Ensuring archived staff and staff in the Talent Pool do not appear in the search list for requested instructors, unless they are currently specified as the requested instructor on one of the lessons in the series.
Fixes
Scheduling (Private Focus Mode) - Notes not appearing in summary section.
Global (mobile) - Resolves issue where, if the user doesn't have Scheduling view permissions, interacting with the search bar would cause an "Oops!" error
Booking offers - Ensuring assigned privates do not restrict instructors from sending booking offers.
Scheduling (Task view) - Resolves issue where changing requested instructor or ability level causes an error.
Mobile (Scheduling and Lineups) - Ensuring the ability level is retained when the task is reassigned.
Updates
Global ("Oops!" error) - New and improved error screen that provides a reload button, a link to get in touch with flaik Support, and improved internal reporting to aid with detecting issues proactively.
Fixes
Scheduling (Tasks view) - Restoring ability to save/edit/delete private lesson notes.
Evaluations - Resolves issue where certain evaluations would throw an "Oops!" error when attempting to view them.
Updates
Mobile (Guest Pickup) - Ensuring mobile browsers do not automatically zoom on empty text fields.
Timekeeping (Dashboard) - updating "Employee reporting" label to "Timekeeping stats" in the column selector to clarify where the data comes from.
April 2025
Fixes
Availability - Resolves visual issue after removing person from Availability group. Pop-up alert does not dismiss, person not removed until page refreshed
Availability - Resolves Availability requests using the mobile theme spacing on desktop browsers
Availability - Toolbar/sign-in link incorrectly appearing when viewing Availability requests on mobile
Evaluations - Resolves issue where Assessment items, when left blank, prevented an average score for the eval being calculated
Fixes
Reporting - Handling commas and carriage return issues in the Survey responses report
Fixes
Availability - Date types specified not appearing as selected when editing existing calendars or setting up new Calendars
Updates
Reporting - Making the Tasks summary report easier to use in spreadsheet editors
Launches
Scheduling - Task view - For a series of private lessons, added bulk action to set the entire series (or specific lessons in the series) to request privates
Fixes
Availability - Resolves "Oops!" error after submitting response
Guest Experience - Ensuring long date displayed in selected language
My Classes - Resolves "Oops!" error when viewing class details on mobile
Staff profiles - Resolves issue where users encountered an endless loading animation when trying to restore an archived profile
Updates
Reporting - Training - Added Participation report (new!)
Reporting - Scheduled staff - Refined formatting and resolved issue with column headers to make report easier to manipulate in spreadsheet editors
Scheduling - Task view - Updated "Private Inventory Report" to be "Private Lesson Guests." Added additional columns for email and POS Ability level
Scheduling - Task view - Updated "Group Inventory Report" to be "Group Lesson Guests." Added additional columns for email and POS Ability level
Scheduling - Task view - Added "Program Lesson Guests" report (new!) to download program lessons for the selected day
Reporting - Private lesson guests report now available in Reports page, added support for multiple days
Reporting - Group lesson guests report now available in Reports page, added support for multiple days
Reporting - Program lesson guests report now available in Reports page, added support for multiple days
Scheduling - Task view - Improved page load times by loading Availability data using new framework
Fixes
Scheduling - Resolves issue where, when unassigning a guest from a task, they would still appear as assigned within the tasks panel
Updates
Bookings - Added the ability to handle exclusive and inclusive taxes for bookings based on the pricing and tax information from the resort's POS
Fixes
My Schedule (mobile) - Resolves issue where, if a lesson was confirmed via Bookings but subsequently cancelled in the POS, My Schedule would outline that the lesson was still pending and display a conflict with other assigned tasks
Bookings - Resolves issue where the supervisor approving a booking offer becomes the requested instructor
Scheduling (private focus mode) - Ensuring the requested instructor appears at the top of the list of staff
My Classes (Mobile) - Resolves issue where users could not scroll down to view additional guests
Updates
Global - Certifications for CASI, CADS, CSIA and PSIC added
Class Management (Mobile) - Updated search bar prompt to be clearer. Text now reads, "Find an instructor or guests"
My Classes (Mobile) - When disabled, the buttons for Report cards and Pickup will display a tooltip indicating to staff that no action is required
March 2025
Fixes
Bookings - Resolves "oops!" error due to internal data request having too many parameters
Fixes
Guest Experience - Restricting access to Relive Your Lesson when guests attempt to view data via flaik.com "Sign in/Relive" flow before 5 pm on the day of the lesson. This is to avoid the potential for viewing the location of a tag before the lesson has finished
My Bookings - excluding guest profiles being available for instructors to select from if they didn't have an associated POS guest profile, aka they had been manually created in flaik.
Fixes
Blue Banner - Re-enabling the "set up my season" prompt for account holders after fixing underlying issues with new season creation
Blue Banner - Re-enabling the "sort your staff" prompt for account holders
Timekeeping - Reporting tabs - The custom date picker now shows all dates on the correct days of the week
Updates
Reporting - Enabling the "Scanned class details" report for all users with permissions to access Reports, no longer limited to flaik staff only
Fixes
Staff profiles - Resolves issue where users were unable to edit the Employment tab after making changes in the General tab
Blue Banner - Temporarily hiding the "sort your staff" banner to avoid issue where users could sort staff prior to a new season being created
Fixes
Class Management - Resolves issue where, if a class contained pass numbers rather than names, users would be unable to search for and find guests using the "Add guest" search bar
Scheduling - Private Focus Mode (PFM) - Page no longer goes blank when another user or POS integration makes an update to the scheduling data for the day being viewed
Scheduling - Instructor view - The instructor stats panel is now tallying shift types correctly
Updates
Scheduling - Instructor view - Shift tallies within the instructor stats panel are now broken up into the different shift type configurations (All day, AM, PM)
Fixes
Admin settings - Usage counter for staff tags and staff groups now ignores deleted records
Fixes
Sales processing - Ensures "flaik Scheduled" shift type applied to instructors who have a private lesson assigned in POS but no On shift on their schedule in flaik
Scheduling (mobile) - Ensures staff with "flaik Scheduled" shift type appear in the list of schedules
February 2025
Fixes
My Bookings - Resolves issue where lesson selector would not allow user to scroll
Bookings - Pending Supervisor approval tab - "Declined on" and "Reason" columns appearing when "Request received" and "Request due to expire" columns should be displayed instead
Updates
Guest Experience - Added support for email subject line in French
Tag Finder - Added date picker to allow the user to focus in on a specific date of missing tags
Fixes
My Timesheets (desktop) - Resolves "invalid date" appearing above a timesheet
Global - Ensures crown icon for VIP guests is properly aligned
Updates
Guest Experience - Added support for email body in French
Fixes
Sales processing - Fixes issue that affected resorts using multi-task mapping for program tasks, ensures correct task is selected based on start date of sale
Fixes
Scheduling/My Schedule (mobile) - Resolves issue where every shift type ran from 8:00 to 8:00
Sales processing - Resolves issue where sales processor could be halted when restoring sales
Updates
Global - Sort By - Ascending points up, Descending points down
Scheduling - Instructor view - Search bar input text from "Instructor select" to "Select an instructor"
Admin settings - Shift configuration moved into Global product settings, removed from General settings
Fixes
Sales processing - Improved conflict-checking logic when private lessons are assigned in POS
Sales processing - Ensures conflict is removed when a sale is cancelled and the assigned employee has a conflict
Sales processing - Resolves issue where sales processing could be halted when start time or end time adjusted in POS
Sales processing - Handling issue associated to certain group lessons being flagged as a new sale when they already existed
Sale history - Resolves issue where {{oldValue}} appears instead of the instructor's name in change history
Reporting - Date picker now selects the correct month when user interacts with month selector
Fixes
Scheduling - Restoring labels for sort options within "Duplicate across instructors" page
Scheduling - Private Lessons - Inactive levels are now hidden, sort order now matches display order in admin settings
Scheduling - Task Panel - Ordering non-teaching tasks by start time, all other types of tasks sorted alphabetically
Updates
Booking - Supervisor Approval is live, turned off by default
Fixes
Settings (Incentives) - Resolves issue where the current season incentives were always shown, not the selected season
Class Management - Resolves issue where Class Management will return class list for the previously selected date rather than the current day at the resort
Updates
Sales Processing - Introduced logic to reprocess program lessons. Logic runs nightly from the hours of 8pm to 7am and will reprocess program lessons across the entire season. This is to account for situations where the POS product mapping is adjusted after programs have already been synced into flaik. Note: Requires flaik Resort Service 2.5.x and newer
Fixes
Reporting (Tags not returned) - Ensures associated geofences are always displayed in report
Tag Finder - Ensures tags are grouped into different areas: Outside of Resort, On the Mountain, Village Area, In the Resort Area, Tag Return Area
Admin Settings - Shift Types - error thrown when there are 0 shift types
Fixes
Scheduling - Private lesson times offset by one our when daylight saving starts, 9th March
Lineups - Tablets are unable to scroll in a guest profile, phones scroll as expected
January 2025
Fixes
Guest Experience - Ensuring report cards are always visible to guests even when the "report card" option is disabled after report card has been sent
Fixes
Scheduling (private focus mode) - Resolves issue where the scroll-to feature would miss the intended instructor by 2 rows
My Timekeeping (desktop) - Suppressing timesheet entry generation when the user is viewing a previous season
Reporting - Resolves issue in date selector where the field would display the day prior to the one selected
Fixes
My Schedule (desktop) - Resolves "Oops!" error when clicking on the notes within a private lesson
Reporting - Preventing "unsaved work" error message from appearing when navigating away from Reporting
Reporting - Resolves issue in date selector where the field would display the day prior to the one selected
Fixes
My Bookings - Resolves internal error that could occur when head of household removed from guest profile
Staff Management - Added check to ensure employment start date begins before employment end date when using bulk edit action
Updates
My Bookings - Added enhanced internal logging to help us improve guest experience in the future
Fixes
Mobile (Lineups) - Resolves issue where checkin status of instructors would temporarily disappear after saving
Scheduling (private focus mode) - Resolves display issue where pending booking offers in a multi-day series may not have been displayed
Mobile (Staff profile) - Resolves issue where profile pictures were not appearing within staff profiles
Scheduling (private lesson details) - Resolves guest age showing as "NaN" when date of birth not specified
Mobile (My Classes) - Resolves "Oops!" error when tapping on the name of a lesson participant
Updates
Evaluations - All active profiles in Staff Management will now be automatically added to an eval process, rather than requiring user to manually add staff
My Schedule (desktop) - Added ability to view pending booking offers
Global (desktop) - "flaik Sales" changed to "Bookings"
2024
Last updated
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