Staff Profile: A Walkthrough

The staff profile is a central location to house all your data for a particular staff member.

GENERAL

The General tab contains fields for Personal, Contact, and Address Details. Via Admin Settings, you can allow these fields to be editable by the instructor as they setup their profile in flaik.

Additional Information & Staff Information

The additional information and staff information tabs are not editable or viewable by your instructors. These are purely for ski school management to access and utilize. You can click on edit to change, add or delete the data in these fields to this instructor.

Supervisor - Will display a supervisor if the instructor has been assigned to one.

Staff Groups - Will display the staff groups this instructor is part of.

Teachable Disciplines - Will display the teachable disciplines associated to this instructor.

Permission Tier - Will display the current permission tier that this instructor belongs to.

Staff ID - Will display the current Staff ID associated to this profile. The Staff ID field is the field that we use to associate this profile to its respective profile in your Point of Sale (POS) system.

Payroll ID - Will display the current Payroll ID associated to this profile. The Payroll ID is the field that we use to associate this profile to its respective profile in your Payroll System (i.e. ADP, Kronos, PayChex, etc...)

Lift Pass ID - Will display the current Lift Pass ID associated to this profile. The Lift Pass ID is the field that we use in scanning to associate a class list scan to this particular profile.

Media Pass ID - Will display the current Media ID associated to this profile. The Media ID is the field that we use in scanning to associate a class list scan to this particular profile.

RFID Pass ID - Will display the current RFID ID associated to this profile. The RFID ID is the field that we use in scanning to associate a class list scan to this particular profile.

EMPLOYMENT

The employment tab contains information relating to the instructor's employment at your resort.

Job Title - Typically this is Instructor, Director, Administrator, Junior Instructor, etc...

Employment Type - Full Time, Part Time, Temporary Part Time, Holiday Staff, etc... basically however you classify your folks.

Start & End Dates - These are the dates for when your instructor starts work and when they are likely to end the season. It shows up in scheduling as a guide for when you can start their schedule and end it.

Wages - The wage data in flaik can be made viewable to the instructor. We provide 4 fields to capture wage information.

- Teaching Wage

- Non-Teaching Wage

- Training Wage

- Private Request Wage

Employment History

flaik will track the employment of your instructors from season to season. This provides both management and staff with an easy to view a record of past season pay in addition to any job changes or pay rises.

Rehire Recommendation

The rehire recommendation flows into closing out the season and preparing for the next one. If you mark the staff member as eligible for rehire, this will show up when you close out the season and prompt you to move that staff member to hiring as opposed to the staff archive.

TEACHING

Teaching summary

Teaching summary provides a view into the instructor's Net Promoter Score (NPS) for the current season. NPS is calculated from guest survey responses, which can be enabled for teaching tasks.

Class breakdown

Class breakdown displays a summary view of the teaching tasks that the instructor has completed throughout the current season. It includes useful information organized by individual teaching tasks, such as the total time spent teaching, the average class size, and the NPS the instructor has received - just to name a few.

TRAINING

Experience Summary This captures information from the training program to provide a quick snapshot of where this instructor is at. The highest qualification comes from the Certifications & Experience Panel below the Summary Panel. Total Years Experience are editable fields lower on the page as well - where you capture total years teaching in total plus at the current resort.

The total hours attending training clinics and total hours teaching training clinics will pull directly from Training. If an instructor is marked as attending a training clinic, then this will automatically add into their total hours attending training clinics.

If an instructor is assigned as a training leader, then as soon as the clinic is finished, it will add to their total hours teaching training clinics.

Teaching Experience

Here you can capture the totals year that the instructor has taught at your resort in addition to their total teaching years.

Season Goals

These are a great place to capture the goals that an instructor has for the upcoming season. They can add in as many as they like and then a supervisor or manager can check them off when complete.

Training Timeline

The training timeline will keep track of all clinics that an instructor has signed up for in addition to those that they have been assigned to teach. Next to the clinic type, the box will indicate if its an upcoming clinic or, if its happening, will outline if the instructor taught the clinic, attended, attended late, or did not attend.

EVALUATIONS

Mid season and/or end of season evaluations will be stored in the Evaluations Tab of your instructor's profile. Here they will be able to see their seasonal evaluation and dig into the detail.

They will also be able to see when the evaluation was published and by whom and, subsequently, be able to acknowledge that they have read it.

HIRING

The hiring tab provides a summary of the flow of when a candidate was moved through each stage of the hiring process.

You can also capture hiring notes, specify a hiring recommendation and capture interview notes in a central location - so that if you have staff that aren't located in the same place it is easy enough to maintain a central database.

NOTES

The notes section allows you to capture staff notes in one central location. It will date and time stamp the note along with the staff member that added it for reference.