Additional Details

POS Sync for Programs

Programs have additional unique sales processing logic compared to group & private lessons:

• Additional processing will occur nightly between 8pm - 7am

• Looks for any sales associated with program tasks with dates from July 1st - yesterday (Northern hemisphere) or January 1st - yesterday (Southern hemisphere)

• Handles all new sales, cancellations, & program date changes

Notes

• This is only available on resorts on POS Integration API version 2.5.0 or higher

  • Reach out to the flaik Support team if you're unsure of which version you're on

• This step only looks for products mapped to tasks with a task type of 'program'.

• For additional information, please see the POS Sync & Processing Logic page.

Weather Days

Bad weather days can happen, and if it happens on a program day you might need to reschedule the date for another day later in the season.

• If the guest has been in Class Management any other day all season and your instructors have the 'Can Edit/Create Their Own Classes' permission, they can create the group manually on the make up day. They can search for and add all the students in their group using the mobile class creation tools.

• If the guest has not been in Class Management all season for any reason (eg they registered after the program started), the instructor won't be able to search for and add that participant via mobile class creation, but a supervisor can do it in Class Management.

Report Cards & Surveys

If the report card and/or survey box is selected on a program task, it will generate a new report card or survey email after each program day. Instead, you may want to leave these options deselected for much of the program but then add them for the last week.

Recommendations

• Report Cards: add the Report Card selection after the second last lesson day but before the last lesson day.

• Surveys: as Surveys will retroactively be sent out for any lesson in the past 7 days, you'll likely want to add the survey feature to the task on the final lesson day or the following day.