> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-administrators/season-switchover-blue-banner/limited-access-to-the-upcoming-season.md).

# Limited access to the upcoming season?

If you are not able to access all features in the upcoming season, the account holder at your resort might not have completed both steps required to make your upcoming season fully active. The account holder sees a blue banner at the top of flaik prompting them to set up the new season and to sort staff.

* The blue banner prompt to set up the new season appears 3 months prior to the season end date
* The blue banner prompt to sort staff only appears after the new season has been created and the end date of the current season has passed

Setting up the new season will not have any affect on the current season. Sorting staff, however, will close out the current season and make the upcoming season active. Sorting your staff should be completed after staff is gone for the season, or when the first admins arrive back in the office for the new season. 

If the first step, set up my season, is incomplete, the upcoming season will not be an available option through the season switcher.

{% hint style="success" %}
**Tip:** If you don't see the upcoming season in the season switcher, try scrolling the list up. 
{% endhint %}

![This image also shows the blue banner prompt to set up the new season, only visible to the account holder](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043254488588/original/xqcL5Lls3fiEi8muCCyxxeJHxoVBL-7RkA.png?1630688045)

### **The second step, sort staff is incomplete:**

* You will be able to navigate to the upcoming season, but, because the staff have not yet been pulled over from the last season into the new season, you will not be able to use the majority of features.
* The only features that can be used before staff sorting is completed are admin settings, Training setup, and Availability setup. 

### **Who is the account holder at my resort?**

* If you have admin settings permissions, navigate to **General settings** and go to the **Account holder** section to see who the current account holder is. The account holder can reassign the account holder position to another flaik login by navigating to this section from their account.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043254507766/original/WaqPqYw8cbxUJgs3k5iwE33FziZ6EMdvkA.png?1630692181)


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