RTP - Lesson not Showing in flaik

1. Check Product mapping

• If you have the permissions, go to Admin > Product Settings > POS Integration

• Check that the product is showing, and connected to a flaik task

  • Reminder there is a separate Private and Groups mapping section, you can select in the upper left

• If the product you're selling is showing on this page And connected to a flaik task, continue to setup 2 below.

  • If the product you sold is not showing here, go to Add POS Settings and map the product.

2. Check the Connected task

• Go to Admin > Product Settings > Global Product Settings > Tasks

• Make sure the 'Specified flaik Task' in the above section, is turned ON in Task settings

3. Check the RTP Order Status

In One Resort in Order Processing ensure that the view is set to List View instead of Summary View and that the View is set to All instead of Open.

The Status column will list one of the following options:

• Open - the line has been added to an order but has not yet been fulfilled/posted. A line with a status of 'Open' should appear in flaik.

• Cancel - the line has a status of Open but it has since been cancelled - possibly because the customer no longer wants the lesson, they wanted to swap for a different date/time (eg changing from today to tomorrow), or to switch to a different lesson product (eg from Ski to Snowboard). A line with a status of 'Cancel' will not appear in flaik.

• Post - the line has been fulfilled (possibly automatically from an online transaction, possibly by Bulk Fulfillment, possibly manually by a user). A line with a status of 'Post' should appear in flaik.

• Return - the line has been fulfilled but the customer has since changed their mind about wanting this lesson - possibly because the customer no longer wants the lesson, they wanted to swap for a different date/time (eg changing from today to tomorrow), or to switch to a different lesson product (eg from Ski to Snowboard)

For more information about syncing, check out the POS Sync and Processing Logic page.

For more information about how the various statuses can impact what appears in flaik, check out the Cancelled, Returned, & Refunded page.

4. Submit a Ticket to flaik Support.

If the above three steps all look correct, submit a ticket to flaik support using the Help button in the upper right of the flaik site.

Include the following information in the ticket:

• Date(s) the Lesson is set to occur

• Guest(s) Name

• Type of Lesson with the Product type

• Order ID

• Screenshots of the order

  • follow instructions here for how to best grab a screenshot from RTP