> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-administrators/admin-settings-product-settings/incentives.md).

# Incentives

## **Unlocking Potential: Incentives That Motivate and Reward**

Welcome to the dynamic world of incentives at our ski school! Whether you're managing staff or optimizing operations, understanding our incentive system is key to fostering a motivated and high-performing team. Our incentives are designed to be flexible, fair, and directly aligned with our goals of delivering exceptional guest experiences and operational excellence.

**Types of Incentives: Simplified and Streamlined**

1. **Staff Incentives:** Enhance your team's earnings automatically or manually through Staff Management. These incentives are tailored to fit various activities, with options for hourly payouts based on lesson duration or a flat rate per lesson. Staff incentives have evolved from the previous system of manual hourly and automatic base incentives to a more integrated approach.
2. **Metric Incentives:** Drive performance with Metric Incentives that automatically reward staff members when they hit specific targets. Once a metric is achieved, the incentive is promptly added to the staff member's profile the next day following approval, lasting for the remainder of the season. This replaces the older system of separate metric rules and hourly incentives.
3. **Head Count Incentives:** Automatically calculated based on the number of guests in a class, these incentives ensure that the more guests you teach, the higher your reward. This system is directly linked to the class size, promoting efficiency and enhanced guest interaction.

**Application and Payout: Flexible and User-Friendly**

* **Application:** Incentives can be applied automatically to all staff or manually updated in bulk through Staff Management, ensuring that every team member has the opportunity to earn rewards in a way that best suits their role and your operational needs.
* **Payout Options:** Depending on the type of incentive, staff can receive their rewards as an hourly payout, a flat rate per lesson, or an increase in base wage. This flexibility helps accommodate various staffing and financial strategies.

**Empower Your Team with Targeted Incentives**

By aligning incentives with staff performance and guest satisfaction, our ski school not only enhances the working experience for our team but also elevates the learning journey for every guest. Dive into our incentive system and discover how simple tweaks in motivation can lead to significant improvements in service and satisfaction.

***

## Staff Incentive

Staff Incentives that are added to a Staff member Automatically or Manually in Staff Management and applied to the specified Paid Activities. It can be paid out on an hourly (based on the length of the lesson) or as a flat rate (once per lesson)

Formerly: ***Hourly incentives*** (Manually Applied to Staff) and ***Staff base incentives*** (Automatically applied to Staff).

## Metric Rules

Metric Incentives are automatically generated for individual Staff when they reach the defined metric. The incentive will be applied the following say once approved. 

Formerly: ***Metric rules*** and ***Hourly incentives***

## Head Count Incentive

Head Count Incentives are attached to a Paid Activity and automatically generated based on the number of guests in the Class. They are paid out to the Staff Member assigned to the class. 

Formerly: ***Lesson incentives***

#### How is the Incentive added?

<table data-header-hidden><thead><tr><th width="121"></th><th>How is the Incentive added and set up? </th><th data-hidden>Applied Based on</th><th data-hidden>Hourly</th><th data-hidden>Flat Rate</th><th data-hidden>Wage Inc</th></tr></thead><tbody><tr><td>Staff Incentive</td><td><p>Auto - automatically apply to all new and existing staff </p><p>Manual -  applied manually in Staff Management with bulk update. </p></td><td>Staff &#x26; Paid Activity</td><td>YES</td><td>YES</td><td></td></tr><tr><td>Metric Incentive</td><td>Incentive is generated for a staff member when the metric is reached and added to the Staff profile the next day once approved, for the remainder of the season.</td><td>Staff &#x26; Paid Activity</td><td>YES</td><td></td><td>YES</td></tr><tr><td>Head count Incentive</td><td>Rules are configured and attached to the Paid Activity based on number of guests in the class.</td><td>Paid Activity</td><td>YES</td><td>YES</td><td></td></tr></tbody></table>

#### What is the incentive is based on?

<table data-header-hidden><thead><tr><th width="191"></th><th>Applied Based On</th></tr></thead><tbody><tr><td>Staff Incentive</td><td>Staff Member &#x26; Paid Activity</td></tr><tr><td>Metric Incentive</td><td>Staff Member &#x26; Paid Activity</td></tr><tr><td>Headcount Incentive</td><td>Paid Activity &#x26; Class Size</td></tr></tbody></table>

#### How can the Incentive paid out to the staff member?

<table><thead><tr><th width="172"></th><th>Hourly</th><th>Flat Rate</th><th>Wage Increase</th></tr></thead><tbody><tr><td>Staff Incentive</td><td><mark style="color:green;"><strong>YES</strong></mark></td><td><mark style="color:green;"><strong>YES</strong></mark></td><td><mark style="color:red;"><strong>NO</strong></mark></td></tr><tr><td>Metric Incentive</td><td><mark style="color:green;"><strong>YES</strong></mark></td><td><mark style="color:red;"><strong>NO</strong></mark></td><td><mark style="color:green;"><strong>YES</strong></mark></td></tr><tr><td>Headcount Incentive</td><td><mark style="color:green;"><strong>YES</strong></mark></td><td><mark style="color:green;"><strong>YES</strong></mark></td><td><mark style="color:red;"><strong>NO</strong></mark></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://knowledgebase.flaik.com/flaik-knowledge-base/for-administrators/admin-settings-product-settings/incentives.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.