Mapping FAQ
Common questions answered to help you with your product mapping
What happens if I delete a product that has sales already in flaik?
We fetch sales from 2 days in the past through the rest of the season in regular intervals. If you remove a product that has active sales during the fetch window, they will be removed. Sales outside that window, i.e. more than 2 days in the past, will remain as a historical record.
Generally, it is advisable to remove product mappings that are no longer relevant prior at the beginning of each season.
When is the best time to map my Point of Sale products?
When you have your product offerings for the season fully built out in your point of sale. By waiting until the POS products are finalized, you'll save yourself loads of time by pulling all of your active products in at once. If you already have products in flaik from past years, this is a great time to clean up the list to ensure you are only pulling through relevant products for the current season.
Can you map multiple POS products to one flaik task?
Absolutely! It is recommended to simplify your flaik tasks if possible. For example if you have multiple products for one lesson type that have different price points, you can map all of those products to one simplified flaik task.
General rule is you can map many POS products : 1 flaik task, however you cannot map 1 POS product : many flaik tasks.
What do I do if I have a new product available during the season?
You can map a new product at any time, just go through the normal flow to add it. In the task confirmation screen, you will see how many new sales will be visible in flaik once you save.
Can I change a group product to a private product?
A product built as a group product cannot be changed to a private product mid-stride. It will need to be rebuilt as a new product with a new product code. Existing sales on the original product would also need to be re-booked.
I am getting a "unmatched product" error message, what should I do?
When seeing a high volume of "unmatched product" messages (e.g., for Enterprise resorts with a central instance), this is typically benign. It simply means the resort service is returning sales that don't match that particular site's mapped products.
Can I download a report of the mapped products?
Yes! In the right hand menu, there is a contextual action to download a report that will outline the products and flaik tasks that are currently mapped.
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