> For the complete documentation index, see [llms.txt](https://knowledgebase.flaik.com/flaik-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.flaik.com/flaik-knowledge-base/for-administrators/admin-settings-product-settings/pos-integration-product-mapping/mapping-faq.md).
# Mapping FAQ
Common questions answered to help you with your product mapping
> ### What happens if I delete a product that has sales already in flaik?
We fetch sales from 2 days in the past through the rest of the season in regular intervals. If you remove a product that has active sales during the fetch window, they will be removed. Sales outside that window, i.e. more than 2 days in the past, will remain as a historical record.
Generally, it is advisable to remove product mappings that are no longer relevant prior at the beginning of each season.
{% hint style="info" %}
Learn more about our sync schedule [here](https://knowledgebase.flaik.com/flaik-knowledge-base/flaik-software-user-guide/pos-sync-and-processing-logic)
{% endhint %}
> ### When is the best time to map my Point of Sale products?
When you have your product offerings for the season fully built out in your point of sale. By waiting until the POS products are finalized, you'll save yourself loads of time by pulling all of your active products in at once. If you already have products in flaik from past years, this is a great time to clean up the list to ensure you are only pulling through relevant products for the current season.
> ### Can you map multiple POS products to one flaik task?
Absolutely! It is recommended to simplify your flaik tasks if possible. For example if you have multiple products for one lesson type that have different price points, you can map all of those products to one simplified flaik task.
* General rule is you can map many POS products : 1 flaik task, however you cannot map 1 POS product : many flaik tasks.
> ### What do I do if I have a new product available during the season?
You can map a new product at any time, just go through the normal flow to add it. In the task confirmation screen, you will see how many new sales will be visible in flaik once you save.
> ### Can I change a group product to a private product?
A product built as a group product cannot be changed to a private product mid-stride. It will need to be rebuilt as a new product with a new product code. Existing sales on the original product would also need to be re-booked.
> ### I am getting a "unmatched product" error message, what should I do?
When seeing a high volume of "unmatched product" messages (e.g., for Enterprise resorts with a central instance), this is typically benign. It simply means the resort service is returning sales that don't match that particular site's mapped products.
> ### Can I download a report of the mapped products?
Yes! In the right hand menu, there is a contextual action to download a report that will outline the products and flaik tasks that are currently mapped.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://knowledgebase.flaik.com/flaik-knowledge-base/for-administrators/admin-settings-product-settings/pos-integration-product-mapping/mapping-faq.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
