Linking Guest Survey feedback to NPS

Linking guest survey feedback to NPS

In order to get NPS feedback, you will have to have Guest Surveys created. Once that is ready, head to Admin settings -> Product settings -> Global Product Settings -> NPS

There will be two areas to declare an NPS question:

• First will be the Staff NPS question.

• Second will be the School NPS question.

Click edit.

• Use the drop down arrows and you will see the guest survey questions you already made.

• You can select one question for each, whose guest responses will feed into your school's score/ NPS. NPS Dashboard Article

You can also change the NPS targets for your school and staff.

Click Save to confirm changes.